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How do I return an item?



Before you do anything else please contact us and let us discuss whatever issues or problems you are having. The majority of return requests come about through misunderstandings or user error and we can help you with that. Our commitment is to provide you with a system that will run music software and hardware successfully but we know that sometimes it's difficult to integrate your equipment with a new computer - let us help you do that.

Here's what you need to know about our return and refund policy:
  1. You have the right to return any item (exceptions see number 2 & 3) for any reason within 7 days of receiving the goods.
  2. Any software items that have been unsealed and installed by either you or us at your request cannot be returned.
  3. Any items specifically ordered in for you that are not part of our usual advertised offerings cannot be returned.
  4. You must contact us in writing by post, fax or email within those 7 days to request a return.
  5. Outside of 7 days please contact us to discuss any issues or difficulties you may have.
  6. The cost of returning goods is down to you. We can arrange a courier collection on your behalf at your cost. Please ensure everything is packaged properly as any damage due to bad packing could affect your refund.
  7. A return must be agreed with us. Any goods returned without authorisation will not be accepted.

Ultimately we want you to be happy with your purchase and will work with you to ensure the system is running to your expectations. Returns are possible after 7 days but may incur restocking fees or other costs depending on the resellable state of the goods you are returning. After 30 days we would not normally accept returns although your system remains covered by our warranty.

Refunds will be issued on receipt of goods after testing and taking into consideration the condition. It may take up to 30 days for the refund to reach you. Delivery charges are not included in any refund.